FAQs

Confidential Collision

  • What types of collision damage can you repair?

    We handle all forms of collision damage, ranging from minor incidents like fender-benders and door scrapes to severe structural damage resulting from major accidents. Our services include frame straightening, panel replacement, bumper repair, precision paint matching, and complete vehicle restoration. We service all makes and models.
  • Do I need an appointment for a collision repair estimate?

    Most estimates do not require an appointment. You may visit us during business hours, and a technician will evaluate your vehicle the same day. For damage that is more extensive, we may arrange a detailed inspection. Contact us in advance, and we will make every effort to accommodate you promptly.
  • How long does collision repair take?

    The duration of repairs depends on the extent of the damage. Minor damage such as small dents and bumper scrapes typically takes one to three days. Moderate damage involving panel replacement and paint work generally requires 3–7 days. Major collision damage that includes structural repairs and multiple panels may take 1–3 weeks. We provide an accurate timeframe during your complimentary estimate and maintain communication with you throughout the repair process.
  • Will my repaired car look exactly like it did before the accident?

    Yes, restoring your vehicle to its pre-accident condition is our standard. We utilize OEM-equivalent parts and factory-matched paint for all repairs. Every repair is supported by our lifetime workmanship warranty.
  • Do you offer a warranty on your repairs?

    Yes, all workmanship is covered by our warranty for as long as you own your vehicle. Parts are covered under the manufacturer's warranty. Should you have any concerns regarding your repairs, bring your vehicle back to us and we will address them.
  • Do I have to use my insurance company's preferred body shop?

    No. California law grants you the absolute right to select any licensed repair facility, regardless of your insurance company's suggestions or their preferred network. While insurers may recommend specific shops, they cannot legally mandate that you use them. The choice is entirely yours.
  • Will you work directly with my insurance company?

    Yes, direct communication with insurance companies is one of our core services. We coordinate with your insurance adjuster, submit all required documentation, negotiate the repair estimate, and manage supplement claims if the initial approval proves insufficient. You simply drop off your vehicle and return to pick it up once repairs are complete.
  • What insurance companies do you work with?

    We work with all insurance companies operating in California, including State Farm, Allstate, GEICO, Farmers, Progressive, USAA, Liberty Mutual, Travelers, American Family, Nationwide, and numerous others. If you carry insurance, we can coordinate with your provider.
  • What if my insurance estimate is lower than the actual repair cost?

    This is a common occurrence, as insurance adjusters may not identify all damage during their initial evaluation. When additional damage is discovered, we file a supplement claim directly with your insurer, providing complete documentation of the findings uncovered during disassembly. These supplements are typically approved. We do not require you to pay the difference for damage that falls under your policy coverage.
  • Do I need to get multiple estimates for an insurance claim?

    California law does not mandate multiple estimates. A single accurate estimate from a licensed, certified body shop is legally sufficient. Do not allow your insurer to pressure you into obtaining multiple estimates. You are entitled to a proper repair at a fair price from the shop you select.